The AI Guest Experience Wake-Up Call for Cruise CIOs:
How to Avoid the 5 Biggest Guest-Facing AI Mistakes That Lower NPS, Increase Customer Churn, and Cause PR Nightmares at Sea (Even If You Think Your Brand Is Different)
"I can't believe they're giving this away for free."
Are you ready to move more guest-facing AI projects from pilots to production?
My name is Deborah Williams. I have provided tech solutions with cruise lines for over 15 years. And now, I want to share everything I've seen and heard with you.
Avoid costly project write-offs
Push through pilot paralysis
Based on real-world case studies from cruise lines, consultants, and industry data.
This free email course gives you everything you need to position your company as an AI innovation leader instead of a follower.
Here's everything that's covered:
Day 1: How to avoid the in-app AI chatbot crashing during embarkation day when 3,000 guests try to use it simultaneously.Day 2: How to have more presentations to your CEO about why the "game-changing" tech is working.Day 3: How to plan for your crew telling guests "just call room service" when AI in-app ordering fails, sabotaging your guest satisfaction scores and making you unpopular with the F&B business stakeholders.Day 4: How to prevent a viral TikTok going out about the ship's "creepy AI surveillance" that tanks your bookings faster than a norovirus outbreak.Day 5: How to move past researching potential projects while Royal Caribbean launches their AI-enabled concierge first, so you're explaining to the business why your "innovation-focused" cruise line is always playing catch-up.
Within the next minute or two, you're going to get an email from me (Deborah Williams).This email contains instructions to get started with our The AI Guest Experience Wake-Up Call for Cruise CIOs, so be sure to check it out!But if you have any questions, don't hesitate to hit reply and let me know—I'll be happy to help! :-)Now go and check your inbox!
P.S. If you don't find the email in your inbox in the next couple of minutes, please check your spam folder...Chances are it ended up there.(Since I'm relatively new to sending emails to my list, sometimes the "email algorithms" think I'm a robot! 🤷🏻)